Privacy policy

Last updated: January 10, 2025

This Privacy Policy describes how Hydrate Pro (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from gethydratepro.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

User Events and Activities We Track

We collect and process information about your interactions with our Services, including:

Account registration and profile creation
Product searches and content viewing
Shopping cart additions and modifications
Checkout initiation and completion
Payment information submission
Order completion and fulfillment
Website navigation and interaction patterns

This event data helps us improve your shopping experience, provide personalized recommendations, and maintain service security.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

Personal Identifiers

First and last name
Email address
Phone number
Physical address, including:
- Country or region
- State/province
- City
- Zip/postal code
Account login credentials

Order and Transaction Information

Billing address
Shipping address
Payment confirmation
Order history and shopping information
Shopping cart contents
Saved items and loyalty points
Product reviews
Referrals
Gift cards

Customer Support Information

Communication history
Support ticket contents
Information you choose to include in communications with us

Technical and Usage Information

We automatically collect certain information about your interaction with the Services ("Usage Data"). This includes:

Device information
Browser type and version
Network connection details
IP address
Time zone setting
Operating system
Platform
User interaction data
Click patterns
Page view sequences
Search queries
Session duration

API Integrations and Data Connections

We utilize various technical integrations to provide our Services, including:

Order Processing Systems

Order management API connections
Payment processing integrations
Fulfillment system connections
Inventory management systems

Customer Data Systems

Customer API integrations
Authentication services
Account management systems
Customer support platforms

Information We Obtain from Third Parties

We may obtain information about you from third parties, including:

Service Providers

E-commerce platform providers (such as Shopify)
Payment processors
Shipping and fulfillment partners
Customer support services
Analytics providers
Marketing services

When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available.

Our website recognizes the Global Privacy Control (GPC) signal. If you notify us of your preference through GPC, we will treat such signal as a valid request to opt out of sharing / targeted advertising for the associated browser or device, and, if we are able to associate the device sending the signal to a Shopify account, we will apply the opt out request to the account as well. To learn more about Global Privacy Control, you can visit https://globalprivacycontrol.org/.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes and other reasons subject to this Privacy Policy. Such circumstances may include:

With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping)
With business and marketing partners to provide services and advertise to you
When you direct, request us or otherwise consent to our disclosure of certain information to third parties
With our affiliates or otherwise within our corporate group
In connection with a business transaction such as a merger or bankruptcy
To comply with any applicable legal obligations
To enforce any applicable terms of service
To protect or defend the Services, our rights, and the rights of our users or others

Data Retention and Security

We retain different types of data for varying periods:

Account information: Duration of account activity plus 2 years
Order history: 7 years for tax purposes
Payment information: As required by payment processors
Usage data: 12 months
Marketing preferences: Until opt-out
Technical logs: 30 days

We employ industry-standard security measures to protect your data during collection, transmission, and storage, including:

Encryption of data in transit and at rest
Regular security assessments
Access controls and authentication
Monitoring and logging
Incident response procedures

User Generated Content

The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone.

We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" personal information of individuals under 16 years of age.

Your Rights

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information:

Right to Access / Know: Request access to personal information we hold about you
Right to Delete: Request deletion of personal information we maintain about you
Right to Correct: Request correction of inaccurate personal information
Right of Portability: Receive a copy of personal information and request transfer to a third party
Restriction of Processing: Ask us to stop or restrict processing of personal information
Withdrawal of Consent: Withdraw consent where we rely on it for processing
Appeal: Appeal our decision if we decline to process your request

You may exercise these rights by contacting us using the contact details below. We will not discriminate against you for exercising these rights.

Managing Communication Preferences

We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders.

International Users

We may transfer, store and process your personal information outside your country of residence. For transfers out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us at:

Email: sales@gethydratepro.com Address: 3267 Bee Caves Rd, Ste 107-284, Austin, TX, 78746, US